Online Experience & Opinion Management
oeom.comGet a Quote

Terms & Conditions

Last updated: February 2026

1. Definitions

  • "OEOM" refers to Online Experience & Opinion Management, operated by SocialMate Pty Ltd.
  • "Client" refers to any individual or business entity that engages OEOM's services.
  • "Service" refers to the review and content removal services provided by OEOM.
  • "Content" refers to any review, post, comment, or other digital material submitted for assessment or removal.

2. Service Description

OEOM provides professional content removal services. We assess reviews and online content for policy violations on platforms including Google, Trustpilot, Glassdoor, Facebook, Yelp, and others. Where a violation is identified, we pursue removal through official platform channels.

We do not guarantee removal of any specific piece of content. Our guarantee is limited to our refund policy (see Section 4).

3. Eligibility

By using our services, you confirm that you are authorised to request the assessment or removal of the content in question, and that all information you provide is accurate and complete.

4. Payment & Refund Policy

OEOM operates on a pay-for-results model. The fee for each removal is agreed in writing before work begins. Payment is due upon engagement.

If we are unable to successfully remove the content, you are entitled to a full refund of the fee paid for that specific removal — no questions asked. Refunds are processed within 14 business days of the determination that removal was unsuccessful.

5. Client Obligations

As a client of OEOM, you agree to:

  • Provide accurate and truthful information about the content and your relationship to it
  • Not request removal of content that you know to be truthful, lawful, and non-violating
  • Respond to our communications in a timely manner when additional information is needed
  • Not engage any other party to pursue removal of the same content simultaneously without informing us

6. Scope of Service

Our service is limited to pursuing removal through official platform reporting and dispute channels. We do not engage in any illegal activity, hacking, harassment, or threats to achieve removal. We do not contact reviewers directly unless explicitly agreed with the client.

7. Limitation of Liability

OEOM's liability is limited to the fee paid for the specific service in question. We are not liable for any indirect, incidental, or consequential damages arising from the use of our services, including but not limited to lost revenue, lost customers, or reputational harm.

We do not guarantee any specific business outcome as a result of content removal.

8. Intellectual Property

All content on the OEOM website — including text, graphics, logos, and software — is the property of SocialMate Pty Ltd and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without express written permission.

9. Confidentiality

We treat all client information and case details as strictly confidential. We will not disclose your identity, the content in question, or any details of our work to any third party, except as required by law or with your explicit consent.

10. Termination

Either party may terminate the engagement at any time by providing written notice. If you terminate before removal is attempted, a partial refund may be issued at OEOM's discretion. If OEOM terminates due to client misrepresentation or breach of these terms, no refund will be issued.

11. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.

12. Amendments

OEOM reserves the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated date. Continued use of our services after changes are posted constitutes acceptance of the revised terms.

13. Contact

For questions about these terms, please contact us:

The use of any registered mark on this page is solely for the purpose of illustrating examples of the OEOM (Online Experience & Opinion Management) content removal service and does not indicate any affiliation or sponsorship with the trademark owner. The marks are the property of their respective owners and all rights are reserved to them. We do not claim any ownership over any trademark, and any use of a trademark is done solely with the understanding that it is the property of its respective owner.