Online Experience & Opinion Management
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Privacy Policy

Last updated: February 2026

1. Introduction

OEOM (Online Experience & Opinion Management), operated by SocialMate Pty Ltd ("we", "us", "our"), is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Information you provide directly

  • Contact details — name, email address, phone number
  • Business information — business name, website URL, industry
  • Service-related data — review URLs, platform details, descriptions of content you want assessed or removed
  • Payment information — processed securely through our third-party payment provider; we do not store card details

Information collected automatically

  • Usage data — pages visited, time spent, referral source
  • Device data — browser type, operating system, screen resolution
  • Cookies — small text files stored on your device to improve your experience (see Section 7)

3. How We Use Your Information

We use the information we collect to:

  • Assess your review removal request and determine eligibility
  • Deliver our content removal services
  • Communicate with you about your case, including status updates
  • Process payments and issue refunds where applicable
  • Improve our website, services, and customer experience
  • Comply with legal obligations

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

  • Service providers — third-party tools we use to deliver our services (e.g., communication platforms, payment processors)
  • Legal authorities — if required by law, regulation, or legal process
  • Business transfers — in connection with a merger, acquisition, or sale of assets

All third-party providers are bound by confidentiality agreements and are only permitted to use your data for the purposes we specify.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Once your data is no longer needed, we securely delete or anonymise it.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data
  • Withdraw consent for data processing
  • Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at the details provided below.

7. Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

The use of any registered mark on this page is solely for the purpose of illustrating examples of the OEOM (Online Experience & Opinion Management) content removal service and does not indicate any affiliation or sponsorship with the trademark owner. The marks are the property of their respective owners and all rights are reserved to them. We do not claim any ownership over any trademark, and any use of a trademark is done solely with the understanding that it is the property of its respective owner.